Privacy Policy

1. Information We Collect

We may collect the following information when you use our services:

• Contact information: name, phone number, email address
• Shipping and billing information: billing and shipping address
• Payment information: processed by third-party payment providers (we do not store full payment card details)
• Jewelry and service information: descriptions, photos/images, condition details, and service instructions
• Communications: messages, emails, and support/service correspondence
• Technical data: IP address, device/browser type, and related usage data

2. How We Use Information

We use your information to:

• Provide and perform requested services
• Process and verify payments
• Communicate about orders, service status, and support
• Document item condition and transactions
• Prevent fraud, disputes, unauthorized activity, or misuse

3. No Sale of Personal Information

We do not sell or rent your personal information. We only share information as needed for business operations and service delivery.

4. Sharing / Third-Party Disclosure

We may share information with:

• Payment processors
• Shipping carriers
• Operational service providers (for example, tools we use to run the business)
• Legal authorities when required by law or to protect rights and safety

Third parties have their own privacy practices. We are not responsible for third-party privacy policies or practices.

5. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your Privacy Choices and Requests

You may request access to, correction of, or deletion of your personal information by contacting us. We may retain certain information as necessary for business operations, legal compliance, dispute resolution, and fraud prevention.

7. Data Retention

We may retain records, communications, and documentation for business, legal, and dispute-resolution purposes, including fraud prevention and compliance obligations.

8. Cookies and Tracking

We may use cookies or similar technologies to help our website function and to improve the user experience. You can control cookies through your browser settings. Disabling cookies may affect functionality.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Changes are effective when posted. Continued use of our website or services after updates constitutes acceptance of the revised policy.

10. Contact

Email: admin@caratworks.com