Common questions
Everything you need to know before you start.
What services do you offer?
Resizing, prong repair, soldering, clasp replacement, rhodium and gold plating, polishing, engraving, stone setting, stone tightening, and appraisal. Browse the full catalog by jewelry type or service type.
How do I send my jewelry to you?
Pack your piece securely and ship it using the prepaid insured label provided when you start your service. Packing instructions are included at that step.
How long does service take?
Standard services complete in 5–7 business days. Complex or multi-service work is scoped with a confirmed turnaround at quote—before any work begins.
Is my jewelry insured?
Yes. A declared value is required for every piece. Coverage applies from the moment your item ships to us through return delivery.
Can I track my order?
Yes. Real-time status is available in your account at every stage—intake, inspection, bench work, quality control, and dispatch. Email updates are sent at each milestone.
What if I need to cancel or change my order?
Contact us before work begins. Cancellations and scope changes are handled before bench work is approved. See our Terms for the full policy.